Objective
In the past few years, the holiday retail landscape has changed. With Black Friday being the main shopping occasion, Boxing Day – while still important – has become somewhat of a secondary retail event. In fact, most consumers would have bought their gifts and favourite products during Black Friday. As such, Sport Chek had to figure out a way to be salient during this last stretch of the holiday season in order to meet sales objectives.

A successful campaign

Promoted products sales
+28%
ROI on promoted products
+130%

The Insight

Through focus groups and research, we unearthed the following insight: “The Holiday Shopper’s Dilemma”. Each year, as the holiday season approaches, consumers are stuck between two decisions once they have identified a product they really wanted for themselves: to buy it on sale during Black Friday or wait until Christmas in hopes that their loved ones get it for them as a gift.

On one hand, shoppers can buy the item during Black Friday, but this might « ruin the moment » if they end up receiving it as a Christmas gift, not counting the awkwardness of pretending to be surprised. On the other hand, if they decide not to buy, they would run the risk of not getting their desired gift at all for Christmas, on top of missing out on purchasing it with Black Friday discounts.

Our strategy was clear: to help consumers’ who didn’t receive the gift they hoped for, by giving them a second chance to purchase that item during Boxing Week, as Sport Chek deals were also enticing enough to draw consumers back. By leveraging this sentiment of disappointment, there was an opportunity for Sport Chek to create a win-win situation: have our consumer’s back and boost our sales. Through this we positioned Sport Chek as a brand who not only understands a recurring consumer dilemma but is also active in solving it.

Predict the gift you didn't get

To achieve the first step of determining intent, we leveraged Google Analytics as our main data source and were able to build a “high intent” profile based on different signals, including: time spent on product page, frequency of daily repeat visit, volume of add to cart without purchase among other data points. This profile was then cross-referenced on all categories and allowed us to pin point those where consumers has expressed highest interest. We chose the week of Black Friday and Cyber Monday as our period of reference as this is when consumers are most actively looking for gifts they want.

Next, on the Christmas day (December 25th) we analysed which categories had the same high intent profile. This is based off the premise that people who haven’t received the gift they wanted will come back on Sport Chek’s site the day after Christmas to look for product they’d want to buy during Boxing Week. During this analysis, we discovered that 80% of the searched items both on Black Friday and Christmas Day were for the same top twenty products. This meant that we could able to capture the bulk of the demand simply by supporting these items.

After validation of stock inventory levels for these products, we were ready for the final step of this process; which was deployment. On Boxing Day, armed with a list of gifts that consumers didn’t get, we deployed personalized ads across Facebook and Google to reach users who expressed high intent. We created dozens of audiences’ pools filled with users who visited these top twenty product pages and scaled it with similar audiences. Customized creatives were created with the right message, product and offer and thus we helped those unfortunate consumers to obtain the gift they didn’t get for Christmas.

A succesful campaign

Internationalist Digital for Innovation
2020
Local Brand or Service in a Local Market
M&M Global Awards
2020
Best use of Data
Prix Idéa
2020
Meilleure utilisation de la donnée
Prix Idéa
2020
Meilleure utilisation des réseaux sociaux

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